Delivery US

WHAT ARE YOUR LAST ORDER DATES FOR THE HOLIDAYS?

WHERE DO YOU SHIP?

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

CAN I REQUEST A GIFT MESSAGE?

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

HOW DO I RETURN OR EXCHANGE SOMETHING?

DO I HAVE TO PAY DUTIES & TAXES?

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

 

WHAT ARE YOUR LAST ORDER DATES FOR THE HOLIDAYS?

Ensure your order arrives in time for Christmas by ordering before 9am EST on Wednesday 18th December with express shipping. Please note that we cannot guarantee pre-Christmas delivery for orders placed with standard shipping. To learn more about our Christmas delivery times please call our Customer Service team on 1 (800) 622 0594.

 

WHERE DO YOU SHIP?

We might be a British brand, but we’re big advocates of sharing the sartorial love. So we ship to over 150 countries worldwide.

SHIPPING WITHIN THE US:

TYPE OF SHIPPING:

COST:

SHIPPING TIME:

TRACKABLE?

US Express Shipping

FREE (on orders over $149) or $14.95 (including duties and taxes)

3-4 business days (but please allow up to 5 business days)

No

Please note: these times don’t include weekends and UK/US public holidays. If you wish us to deliver to military addresses or PO Boxes, Standard Shipping is the only option you can use.

REST OF THE WORLD:

COUNTRY

 

SHIPPING OPTIONS

PRICE

ESTIMATED SHIPPING TIME AFTER DISPATCH (Excludes UK public holidays)

TRACKED

SERVICE

Australia

Standard Shipping

$29.95

7-15 Working Days

No

Royal Mail/AusPost

New Zealand

Standard Shipping

$29.95

7-15 Working Days

No

Royal Mail/NZpost

Hong Kong

Standard Shipping

$29.95

5-10 Working Days

No

Royal Mail/HongKong post

Japan

Standard Shipping

$29.95

5-10 Working Days

No

Royal Mail/Local Postal Service

Singapore

Standard Shipping

$29.95

5-10 Working Days

No

Royal Mail/ Local Postal Service

Israel

Standard Shipping

$39.95

7-15 Working Days

No

Hermes/Local Postal Service

Malaysia

Standard Shipping

$39.95

7-15 Working Days

No

Hermes/Local Postal Service

United Arab Emirates

Standard Shipping

$39.95

7-15 Working Days

No

Hermes/Local Postal Service

Russia

Standard Shipping

$69.95

Please contact customer service for the shipping estimate in your local area. 

Yes, requires signature

Parcel Force

 

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

There’s nothing to worry about. If you’re not home, the lovely delivery folk will leave a note telling you where to find it.

 

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.

Christmas Delivery Update:

Due to the UK Public Holidays, orders placed between the 23rd December and the 1st January may experience a short delay.

 

CAN I REQUEST A GIFT MESSAGE?

All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If you want a special message popped into the package as well, our lovely customer services team will do everything they can to help.

 

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

Sometimes we’ll send out items in separate deliveries, but you’ll never pay more than one shipping charge.

 

HOW DO I RETURN OR EXCHANGE SOMETHING?

Please visit our Returns Page for more information.

 

DO I HAVE TO PAY DUTIES & TAXES?

The short answer is ‘yes’, but only on single orders over the value of $800. These will be charged by a FedEx customs bill and are your responsibility to cover (should your parcel be subject to a customs search – you may be lucky and avoid the charge). We’d love to have a work-around for this, but unfortunately if we covered these costs we’d have to absorb them into the business elsewhere (possibly via the price of our clothes). So we do our best to balance things out in your favor. If you have any queries, please contact us at TheTeam@IsabellaOliver.com

 

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

If we haven’t managed to cover everything here, then please contact our customer services team and they’ll do everything they can to help.