Delivery CA

Where do you ship?

What happens if I'm out when my parcel arrives?

Do your shipments tend to arrive on time?

Can I request a gift message?

What happens if my order comes in two shipments?

How do I return or exchange something?

Do I have to pay Duties & Taxes?

What if this page doesn't answer my query?

We might be a British brand, but we don't let a little thing like island-living stop us sharing the love with mums-to-be (or moms-to-be!) across the globe. So we deliver to over 150 countries worldwide. You're on our Canadian site, but if that doesn't sound right, just use the drop-down list of continents/countries at the top of your screen to find the site for you.

Shipping with Canada:

Type of shipping:

Cost:

Shipping time:

Trackable?

DHL/Local Postal Service

$24.95 (excluding duties and taxes)

2 Working Days

Yes

Please note: These times don’t include weekends and UK/Canadian public holidays. Unfortunately we cannot deliver to military addresses or PO Boxes.

 

What happens if I'm out when my parcel arrives?

There’s nothing to worry about. If you’re not home, the lovely delivery folk will leave a note telling you where to find it.

 

Do your shipments tend to arrive on time?

We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.

 

Can I request a gift message?

Yes. Just tell us you’d like this service when you get to the checkout. More good news? All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?).

 

What happens if my order comes in two shipments?

Sometimes we’ll send out items in separate deliveries, but you’ll never pay more than one shipping charge.

 

Do I have to pay Duties & Taxes?

Duties and taxes are not included in the selling price when you make a purchase.


 

How do I return or exchange something?

Please visit our Returns Page for more information.

 

What if this page doesn't answer my query?

If we haven’t managed to cover everything here, then call our team on 1 (800) 622 0594 or email them at TheTeam@IsabellaOliver.com and they’ll do everything they can to help.