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Delivery
CHRISTMAS DELIVERY DATES

Please refer to the final postal dates to receive your order in time for Christmas.
Standard Delivery – Thursday 18th December 2014
Express Delivery – 2pm Monday 22nd December 2014

CHRISTMAS GIFT RETURNS

Over the Christmas period our returns window has been extended, gifts purchased prior to the 23rd December can be returned until 31st January 2015. However, please note that gift recipients can return item(s) for an exchange only. Any refunds given on gift products will be made to the original purchasers’ card.

FREE UK RETURNS ON ALL ORDERS
Standard Delivery

FREE* excluding sale items
(£4.95 normally)

3-5 working days after dispatch. Excludes weekends and bank holidays.

Orders sent by Royal Mail are not trackable.

Express Delivery

FREE* for orders over £129
(£6.95 normally)

Next working day (orders must be received and payments cleared before 2pm)

Excludes weekends and bank holidays.

Orders are sent by DPD and tracked. Signature required.

Next Day before 9am

£15.95*

Next working day by 9am (order before 1pm)

Saturday delivery for orders placed on Friday. Excludes bank holidays.

Orders sent by Royal Mail and tracked. Signature required.

*Exclusions

Free Standard & Express Delivery is valid on the Isabella Oliver collection only and will be applied at the checkout. The offers apply only to personal orders and orders placed outside of the specified date are not eligible for these offers and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Isabella Oliver's standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Sale items and outlet are excluded from the offer.

Next Day delivery is not available to the following areas:

UK islands, Scottish Highlands and Islands and BFPO. Please see below for list of postcodes where we are unable to deliver next day.
AB30-AB31, AB33-AB39, AB41-AB43, AB44-AB45, AB51-AB56, AB63, BT1-BT99, DD8-DD10, FK8-FK21, HS1-HS9, IV1-IV36, IV40-49, IV51-56, IV63, KA27-KA28, PH10-PH11, PH13-PH14, PH17-PH26, PH30-PH44, PH49-PH50, TD15, TR21-TR25, KW1-KW36, PA20-PA50, PA60-PA78, PA78, PA80-PA88, ZE1-ZE3

Gift Wrap

All orders are gift wrapped whether it's a gift for someone else or yourself. If you'd like to send to someone else, do tell us at checkout and we will add a handwritten gift card, with our compliments.

Don't Forget

Standard Deliveries will arrive by Royal Mail. If you are not present when your parcel arrives it could be taken to your local sorting office and a card will be left informing you of where you can go to collect it.

If your parcel is being sent by Express Delivery it requires a signature upon receipt. If you are not present when it arrives it will be taken to the local depot and a card will be left informing you of where you can go to obtain it or arrange a re-delivery with the courier.

INTERNATIONAL DELIVERY

We can deliver to over 150 countries globally. Please select your preferred delivery country / continent from the top right corner of your screen before making your purchase.