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Shipping

ISABELLA OLIVER DELIVERY

WHERE DO YOU SHIP?

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

CAN I REQUEST A GIFT MESSAGE?

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

DO I HAVE TO PAY DUTIES & TAXES?

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

CHRISTMAS SHIPPING TIMES:

Ensure your order arrives in time for Christmas by ordering before 12pm Tuesday 20th December with express shipping. Please note that we cannot guarantee pre-Christmas delivery for orders placed on standard shipping. To learn more about our Christmas shipping times please call our Customer Service team on 1 800 961 4963. 

WHERE DO YOU SHIP?

We might be a British brand, but we don’t let a little thing like island-living stop us sharing the love with mums-to-be (or moms-to-be!) across the globe. So we ship to over 150 countries worldwide. You’re on our ‘US and international’ site, but if that doesn’t sound right, just use the drop-down list of continents/countries at the top right of your screen to find the relevant site for you.

SHIPPING WITHIN THE US:

Type of shipping:Cost:Shipping time:Trackable?
Standard Shipping (Royal Mail USPS) FREE (on orders over $89) or $9.95 5-10 business days No
Express Shipping (FEDEX) FREE (on orders over $149) or $15.95 1-2 business days Yes, signature required.

Please note: these times don’t include weekends and UK/US public holidays. If you wish us to deliver to military addresses or PO Boxes, Standard Shipping is the only option you can use.

REST OF THE WORLD:

CountryShipping OptionsPriceEstimated Shipping Time after dispatch (Excludes UK public holidays)TrackedService
Australia Standard Shipping $14.95 7-15 Working Days No Royal Mail/AusPost
Express Shipping $29.95 2-5 Working Days Yes, requires signature FedEx
New Zealand Standard Shipping $14.95 7-15 Working Days No Royal Mail/NZpost
Express Shipping $29.95 2-5 Working Days Yes, requires signature FedEx
Hong Kong Standard Shipping $14.95 5-10 Working Days No Royal Mail/HongKong post
Express Shipping $29.95 2-5 Working Days Yes, requires signature FedEx
Japan Standard Shipping $14.95 5-10 Working Days No Royal Mail/Local Postal Service
Express Shipping $29.95 2-5 Working Days Yes, requires signature FedEx
Singapore Standard Shipping $14.95 5-10 Working Days No Royal Mail/ Local Postal Service
Express Shipping $29.95 2-5 Working Days Yes, requires signature FedEx
Israel Standard Shipping       N/A
Express Shipping $39.95 2-5 Working Days Yes, requires signature FedEx
Russia Standard Shipping $69.95 Please contact customer service for the shipping estimate in your local area.  Yes, requires signature Parcel Force
Express Shipping       N/A
UAE Standard Shipping       N/A
Express Shipping $39.95 2-5 Working Days Yes, requires signature FedEx
Malaysia Standard Shipping       N/A
Express Shipping $39.95 2-5 Working Days Yes, requires signature FedEx

 

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

There’s nothing to worry about. If you’re not home, the lovely delivery folk will leave a note telling you where to find it.

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

We do EVERYTHING at our end to meet your expectations (our shipping partners are usually fab too), but occasionally parcels are delayed due to circumstances beyond our control.

CAN I REQUEST A GIFT MESSAGE?

Yes. Just tell us you’d like this service when you get to the checkout. More good news? All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?).

 

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

Sometimes we’ll send out items in separate deliveries, but you’ll never pay more than one shipping charge.

 

DO I HAVE TO PAY DUTIES & TAXES?

The short answer is ‘yes’, but only on single orders over the value of $800. These will be charged by a FedEx customs bill and are your responsibility to cover (should your parcel be subject to a customs search – you may be lucky and avoid the charge). We’d love to have a work-around for this, but unfortunately if we covered these costs we’d have to absorb them into the business elsewhere (possibly via the price of our clothes). So we do our best to balance things out in your favor. If you have any queries, please contact us at TheTeam@IsabellaOliver.com

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

Eek. If we haven’t managed to cover everything here, then call our team on 1 800 961 4963 or email them at TheTeam@IsabellaOliver.com and they’ll do everything they can to help.

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