Q: Do you charge for shipping of Gift Vouchers?
A: No, Gift Vouchers are shipped free of charge via the standard delivery method for your chosen delivery country. Should you require faster delivery this can be selected at checkout for an additional charge.

Q: What happens when I buy a gift voucher?
A: We’ll acknowledge your order and send the Gift Voucher to the delivery address provided at checkout. Gift Vouchers will be shipped free of charge via the standard delivery method for your chosen delivery country. Should you require faster delivery this can be selected at checkout for an additional charge.

Q: Can you send the Gift Voucher to the recipient via email?
A: Not at this time. Gift Vouchers can only be sent via post. If you would like the voucher sent to the recipient via post please enter their details at the delivery address step during checkout.

Q: How long is my Gift Voucher valid for?
A: Gift Vouchers are valid for one year (365 days) from the date of purchase.

Q: Can I extend the validity period of my Gift Voucher?
A: No, unfortunately Gift Vouchers cannot be extended after the 365 day expiry date.

Q: My Gift Voucher has expired, can I reactivate it?
A: No, unfortunately Gift Vouchers cannot be reactivated after the 365 day expiry date.

Q: Do I have to spend my Gift Voucher all at once?
A: Yes, Gift Vouchers can only be used for one transaction. Any unspent value will be forfeited.

Q: If I want to order something more expensive, can I use my Gift Voucher as part-payment?
A: Sure, no problem. You’ll need to settle the balance using a credit or debit card.

Q: I’ve lost my Gift Voucher, can I replace it?
A: Unfortunately no. You should treat your Gift Voucher as if it were cash. Once it is in your possession it is your responsibility to keep it securely.

Q: Can I cancel my Gift Voucher and get a refund?
A: No, Gift Vouchers are non-changeable and non-refundable.

Q: I’m having problems redeeming my Gift Voucher, what should I do?
A: Firstly, check that your Gift Voucher has not expired. If you’re still having problems then please call our Customer Service Team who would be happy to help.