WHAT'S YOUR RETURNS POLICY?
Of course we want you to LOVE your item, but returns are inevitable and it’s totally fine to change your mind. Our returns window is
CAN I EXCHANGE AN ITEM?
We accept exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and we will send it out to you on standard delivery. Please note that we only accept exchange requests for the same style when PayPal payment has been used.
WHAT IF I’VE BOUGHT AN ITEM IN SALE?
You have 14 days to return your item(s), from the day you received it. Tags must be attached and the item(s) must be in a resalable condition. Returns are not accepted on underwear and earrings.
WHAT IF MY ITEM IS PART OF A MULTI-BUY OFFER?
Where a discount has been applied for a multiple purchase (e.g. buy two and get 25% off), the discount will no longer apply if you return part of that multiple purchase. In these instances, our team will give you a call and arrange for the outstanding balance to be paid onto your card.
WHERE SHOULD I SEND MY RETURNS?
3580 NW 56th Street
The rest of the world:
'Returned British Goods'
15-19 Scott Road
Off Park Avenue
HOW LONG WILL MY RETURN TAKE TO PROCESS?
Our lovely warehouse team aims to process all returns within 5-7 working days, although at very busy times (like Christmas or a sale period) there are occasional delays. Once we’ve done our bit, your card issuer requires 3-5 working days to pop the funds back into your account. Typically the whole process is a little faster.
WHAT IF I’VE GONE ON HOLIDAY AND MISSED THE RETURNS PERIOD?
Unfortunately (due to boring, but important stock control issues) we’re strict with our deadlines. So we can’t accept returns outside of the periods stated above.
WHAT IF I’VE MISPLACED MY RETURNS FORM?
That’s ok. You can chastise the dog/child who chewed it up later and simply download one of these instead:
If you live in the UK click here
If you live in the USA click here
If you live in Canada click here
If you live in Europe click here
If you live anywhere else click here
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