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Technical requirements

1. An iPad, laptop or PC with sound

For the fully interactive video experience your machine requires inbuilt speakers and microphone. If choose to use a laptop or PC you will need to install Adobe flash player. If you don’t have Adobe flash player you can download this by visiting the following link: http://get.adobe.com/flashplayer/

2. Internet connection of 2MBPS or above

If you are concerned that you may not have a good enough internet connection to stream live video the eStylist can test this with you prior to your appointment. In the instance that your bandwidth is not sufficient, our eStylist can help you personally over email:eStylist@IsabellaOliver.com.

3. Safari users will need to enable third party cookies

For your eStylist appointment to take place our system requires the use of cookies. Prior to your appointment, please follow the instructions below to enable cookies:

  • Select Preferences
  • Click the Privacy tab.
  • Select the ‘Accept Third Party Cookies’ checkbox is selected.
  • Click the OK button.
  • Reload the page (you can press  the F5 key).

During your appointment you may experience a small (1-3) second delay in the sound. To get the best out of your appointment  we recommend you use Mozilla Firefox, Safari or Internet Explorer internet browsers.