1 800 662 0594 - - Do you need help? Contact Us
WHO CAN I SPEAK TO FOR ADVICE?

Our friendly team are here to take your order 24/7, but if you have a specific query or problem you can call us between 9am-10pm GMT/4am-5pm EST Monday to Friday or 9am-5pm GMT/4am-12pm EST Saturday.

Outside of these hours, you can always leave us a message, and we'll call you right back at a convenient time. Contact Us.

HOW CAN I PAY FOR MY ORDER?

All transactions are in Canadian Dollars ($). We accept: Visa & MasterCard. We only charge your card when your items are ready to be dispatched, not when your order is placed.

HOW WILL MY ORDER BE PACKAGED?

All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.

IS YOUR CLOTHING MACHINE WASHABLE?

Our designs are made in wearable fabrics for maximum comfort and a flawless silhouette throughout pregnancy. We believe in stress-free style, so most are machine washable for added ease. Make your clothes last for longer by following the care instructions in your Isabella Oliver clothing - these are also listed on our individual product pages in the ‘Details’ tab so you can check how to look after your clothing before you order.

WHAT SIZE SHOULD I ORDER?

Our Isabella Oliver Maternity pieces are available in sizes 0 to 6 (UK sizes 4 to 20), and are designed in line with your pre-pregnancy clothing size, allowing for the normal weight gain associated with pregnancy. The fit measurements of each piece can be found in the 'Details' tab of our product pages.

Simply check our size guide to find your perfect fit, or if you'd like a little more information, Contact Us.

WHEN WILL I RECEIVE MY ORDER?

We’ll always do EVERYTHING at our end to meet your expectations (our delivery partners are usually fab too). To ensure your order is delivered to you safe and sound, we need a complete address and a daytime phone number in case we need to contact you.

Please click here for a detailed delivery timescale and further information

WHAT SHOULD I DO IF I NEED TO RETURN AN ITEM?

Our returns window is 14 days from the day you receive your item, but we accept returns for up to 28 days if you notify us of your intention to return the item within the initial 14 days. To do so please complete the returns form enclosed with your order and send the parcel back to us using the returns label. Please take your package to your local Post Office to process the parcel. If you'd like more information or need a returns form, click here and for further information, please visit our Terms and Conditions.

HOW QUICKLY CAN I EXPECT MY RETURN TO BE PROCESSED?

Returns are processed within 5-7 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 3-5 working days (Please note that refund times are dictated by the card issuers and are outside our control).

HOW DO I REDEEM MY GIFT VOUCHER?

To redeem a gift voucher please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page, where you will find a box provided to enter your gift voucher number. This will deduct the value of the voucher from your order total.

To redeem your gift voucher, your order value needs to be greater than the value of the voucher.