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Delivery

ISABELLA OLIVER DELIVERY

WHERE DO YOU SHIP?

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

CAN I REQUEST A GIFT MESSAGE?

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

DO I HAVE TO PAY DUTIES & TAXES?

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

WHERE DO YOU SHIP?

We might be a British brand, but we don’t let a little thing like island-living stop us sharing the love with mums-to-be (or moms-to-be!) across the globe. So we deliver to over 150 countries worldwide. You’re on our Canadian site, but if that doesn’t sound right, just use the drop-down list of continents/countries at the top right of your screen to find the site for you.

SHIPPING WITHIN CANADA:

Type of shipping:Cost:Shipping time:Trackable?
Express Shipping FEDEX $49.95 (including duties and taxes) 1-3 business days. Excludes weekends & CA/UK public holidays Yes

Please note: All orders are delivered duty paid (DDP). Unfortunately we cannot deliver to military addresses or PO Boxes.

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

There’s nothing to worry about. If you’re not around, the lovely delivery folk will leave a note telling you where to find it.

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

We do EVERYTHING at our end to meet your expectations (our shipping partners are usually fab too), but occasionally parcels are delayed due to circumstances beyond our control.

CAN I REQUEST A GIFT MESSAGE?

Yes. Just tell us you’d like this service when you get to the checkout. More good news? All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?).

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

Sometimes we’ll need to send out items in separate shipments, but you’ll never pay more than one shipping charge.

DO I HAVE TO PAY DUTIES & TAXES?

The good news is ‘no’. We’ve covered all applicable duties in the selling price when you make a purchase.

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

Eek. If we haven’t managed to cover everything here, then call our team on 1 800 662 0594 or email them at TheTeam@IsabellaOliver.com and they’ll do everything they can to help.

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