If for any reason you’re unhappy with your purchase we will happily refund or exchange any purchase*† returned within 30 days of receipt, as long as it is returned in its original state, unworn and in a resalable condition with all tags attached. Proof of purchase is required. *Please note any purchases made in/during sales need to be returned within 7 days.
- Please note any postage incurred by returning items are at your own expense.
- Our warehouse will aim to process your returns within 7-10 days from receipt.
- All returned goods must be accompanied by a delivery note (this comes with delivery of your goods), with completed details on the reverse.
- Once your refund has been processed any due funds will appear on your bank statement within 5 -10 days bank dependant. (Please note refund timeframes are dictated by the card issuer and are outside of our control).
- For hygienic reasons we cannot refund or exchange Briefs, hosiery, support underwear, earrings or beauty products unless they are faulty. All swimwear must be tried on over underwear; we reserve the right to refuse any returns where this has not happened.
- When you have purchased items as part of a multiple promotion, any discount will not be honoured if part of the purchase is returned.
- This does not affect your statutory rights.
- Collect+ is a convenient, tracked returns method used by many major retailers across the UK, you can return your parcels through a network of over 5,250 local convenience stores with a 3- 5 working day returns service (1 Day in-store).
- Click on the following link for further information on your nearest collect plus shop and how to return your parcel www.collectplus.co.uk/isabella-oliver
- Please note, Isabella Oliver will charge you £2.99 on receipt of the parcel and parcels are only accepted within airline cabin baggage size guidelines 50x30x30 up to 10Kg.
If you need any advice before returning an item please ring us on 0844 8440448 (UK) - TheGirls@isabellaoliver.com
CHRISTMAS GIFT RETURNS: We have extended our returns window to 60 days over the Christmas period, However, *please note that gift recipients can return items for an exchange only. Any refunds given on gift products will only be made to the original purchase card. This applies to all purchases made on or before the 06th December 2013.
All goods should be returned to the following address:
15-19 Scott Road
Off Park Avenue
If you have misplaced your returns form you can download it as a PDF by selecting your country of residence below.
- If you live in the UK click here
- If you live in the USA click here
- If you live in Canada click here
- If you live in Europe click here
- If you live anywhere else click here
Click here if you need to download Acrobat Reader.