Friday evening, when nearly everyone had left the office, we received an urgent very important press request for some of our designs to be delivered monday morning at an address in New York. Fedex had already picked up their shipment from the office earlier in the day and the earliest we would be able to have Fedex pick it up would be monday for delivery on Tuesday. We called our Fedex account manager who was probably out enjoying the start of the weekend asking if there was anything he could do and explained that it was very important to us. Within minutes we received a call back that he had organised that if we would drop the parcel off at a certain fedex office, a truck would be held to wait for it. He made our day! The parcel arrived nicely on time this morning. So we're loving Fedex!