privacy policy

what we collect and why

When you shop with Isabella Oliver, there are different ways we gather information about you:

* When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
* We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
* We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.

cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Isabella Oliver website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org However, you should be aware that the Isabella Oliver website (in common with most other shopping web sites) will not work without cookies.

how we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

* Dealing with orders and accounts for the supply of our goods and services.
* Planning and managing Isabella Oliver business activities, including analysing customers' shopping habits and preferences.
* Research.
* Providing you with information about the products and services we offer.
* Letting you know about offers from other companies, but only with your permission.
* Assessing your request for delivery of goods and services from us where we may make enquiries about you including searching your records held by organisations like Equifax and credit reference agencies. At all times where we use or disclose your information it will remain secure.

There are only four circumstances where we may share some of your data with others:

* With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
* In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
* To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
* We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at mailingoptout@IsabellaOliver.com with your name and address.

data over the Internet

The internet is a global network - therefore there are cases where your data travels internationally. We want you to know that if you visit or shop with Isabella Oliver, you're agreeing and authorising us to process data in this way.

further information

If you have questions about your personal data or our privacy policy, please contact us at privacy@IsabellaOliver.com to see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer
Isabella Oliver Ltd.
Highgate Business Centre
33 Greenwood Place
London
NW5 1LB

and finally

* If you do not wish to receive offers from companies whose products we think may interest you by post, please email mailingoptout@IsabellaOliver.com
* If you would like us to send you offers from other companies that we think may interest you by email please email optin@IsabellaOliver.com.
* If you do not wish to receive any further email messages from us (and we quite understand if you don't, but remember that if you unsubscribe we will not be able to send you sale details before anyone else) please email unsubscribe@IsabellaOliver.com
* If you do not wish to be contacted by Isabella Oliver at all please email goodbye@IsabellaOliver.com

website security

All Isabella Oliver online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.

Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

If you have questions regarding our credit card security policies, please call us on 1.866.614.9387.

If you are still not convinced about the safety of shopping online, but would like to enjoy the quality of Isabella Oliver maternity wear, please call us on the number above and place your order over the phone. We are open 24 hours a day, 7 days a week.