Returns Information
If for any reason you're unhappy with your purchase, there is no need to
worry. Simply read our returns information below for all of the facts that you
may need when returning or exchanging your purchase.
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Goods are returned to Isabella Oliver at your own expense.
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Returns are only accepted providing the items are unworn, in a resalable
condition, with all tags attached.
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Please ensure any unwanted item(s) are returned within 30 days of receipt
(7 days for sale items).
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Returns are processed within 7-10 working days from when they arrive back
to the warehouse.
- Once the refund has been processed any funds due should appear on your
bank statement within 5-10 working days (Please note that refund times are
dictated by the card issuers and are outside our control).
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Briefs, Hosiery and support underwear cannot be exchanged or refunded.
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For reasons of hygiene we cannot refund or exchange earrings or beauty
products unless they are faulty.
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Please make sure that swimwear is tried on over your own underwear. We may
refuse returns where it's obvious this hasn't been done.
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Where a discount has been applied for a multiple purchase (e.g. Buy 2 and
get 5% off), the discount will no longer apply if returning only part of
that multiple purchase.
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This does not affect your statutory rights.
All goods should be returned to the following address:
Isabella Oliver
15-19 Scott Road
Off Park Avenue
Luton
Bedfordshire
LU3 3BF
UNITED KINGDOM
If you have misplaced your returns form you can download it as a PDF by
selecting your country of residence below.
Click here if you need to download
Acrobat Reader.
If you have any queries please email TheGirls@IsabellaOliver.com or
call us on +44 20 7284 3001.