Help
+44 20 7284 3001
24/7 Assistance
Help@IsabellaOliver.com

Frequently Asked Questions

How and when can I place an order?

You can order online here at IsabellaOliver.com or phone us on +44 20 7284 3001 any time, day or night.

Who can I speak to for advice?

To talk to our friendly customer service team, just call us between 9.30am and 10pm CET Monday to Friday (Saturday 9.30am to 6pm) and we'll try our best to help. Outside of these hours, we'll gladly manage your query, but we're unable to offer a personal shopping service.

How can I pay for my order?

All transactions are in euro (€). We accept: Visa, Visa Debit, MasterCard and Maestro. We only charge your card when your items are ready to be dispatched, not when your order is placed.

How will my order be packaged?

We gift wrap every order and deliver wherever you wish. If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.

If you're searching for the perfect present, try Shop Gifts for stylish suggestions that are sure to please.

Is your maternity wear machine washable?

Our designs are made in wearable fabrics for maximum comfort and a flawless silhouette throughout pregnancy. We believe in stress-free style, so most are machine washable for added ease.

Make your clothes last for longer by following the care instructions in your Isabella Oliver clothing - these are also listed on our individual product pages in the ‘Details’ tab so you can check how to look after your clothing before you order.

What size should I order?

Our Isabella Oliver Maternity pieces are available in sizes 0 to 6 (EU sizes 32 to 48), and are designed in line with your pre-pregnancy clothing size, allowing for the normal weight gain associated with pregnancy. The fit measurements of each piece can be found in the 'Details' tab of our product pages.

Simply check our size guide below to find your perfect fit, or if you'd like a little more information, call us on +44 20 7284 3001 or email Help@IsabellaOliver.com

ISABELLA OLIVER SIZING TABLE

Isabella Oliver
Maternity size
0123456
UK Pre-pregnancy size4-6810121416-1820
US Pre-pregnancy size0-24681012-1416
EU (FR) Pre-pregnancy size32-343638404244-4648
AU/NZ Pre-pregnancy size6-81012141618-2022

Isabella Oliver
Maternity Size
SmallMediumLargeX Large
UK
Pre-pregnancy size
810121416-1820
US
Pre-pregnancy size
4681012-1416
EU/FR
Pre-pregnancy size
3638404244-4648
AU/NZ
Pre-pregnancy size
1012141618-20 22

Isabella Oliver Jeans Sizing Guide

Isabella Oliver
Maternity sizing
123456
EU Pre-pregnancy size3638404244-4648
Isabella Oliver Maternity
Jeans sizing
252729313335

How quickly are Isabella Oliver orders dispatched?

We want you to receive your clothes as soon as possible, so place your order before 4pm (CET) Monday to Friday and it will leave Isabella Oliver the same day, if all items are in stock. Place your order after 4pm (CET) and it will be sent the next working day. To ensure you order is delivered to you safe and sound, we need a complete address and a daytime phone number in case we need to contact you.

Every order comes gift wrapped whether it's a maternity gift for someone else or yourself. If you'd like to send as a gift, do tell us so we can add a handwritten gift card, with our compliments.

Efficient delivery

Orders placed before 4pm (CET) Monday-Friday will be dispatched the same day provided no additional security checks are required and all stock items are available. Orders placed after 3pm (GMT) will be dispatched the next working day. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. Please note some couriers cannot deliver to PO boxes.

Please note local import duties may be payable on receipt.

Delivery options Europe Zone 1
Choose the delivery option that best suits how quickly you need your clothes.

Standard Delivery
Free when you spend over 149€ when you enter STANDARD at checkout. Normally 9.95€

Aims to arrive in 3-5 working days

Express Delivery
Free when you spend over 219€ when you enter EXPRESS at checkout. Normally 14.95€

Overnight courier aims to arrive next working day. Please allow 1 to 2 working days due to time zone differences as orders might be dispatched one working day after being placed.

Please note some couriers will not deliver to PO Boxes.

Delivery Options Europe Zone 2

Express Delivery - 24.95€
Overnight courier aims to arrive next working day. Please allow 1 to 3 working days due to time zone differences as orders might be dispatched one working day after being placed.

Please note some couriers will not deliver to PO Boxes.

Country Express Delivery Standard Delivery
Albania €24.95 - Aims to arrive in 1-3 working days N/A
Andorra €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Austria €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Belarus €14.95 - Aims to arrive in 1-3 working days N/A
Belgium €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Bosnia €24.95 - Aims to arrive in 1-3 working days N/A
Bulgaria €24.95 - Aims to arrive in 1-3 working days N/A
Corsica €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Croatia €24.95 - Aims to arrive in 1-3 working days N/A
Cyprus €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Czech Republic €24.95 - Aims to arrive in 1-3 working days N/A
Denmark €24.95 - Aims to arrive in 1-3 working days N/A
Estonia €24.95 - Aims to arrive in 1-3 working days N/A
Faroe Island €24.95 - Aims to arrive in 1-3 working days N/A
Finland €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
France €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Germany €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Gilbratar €24.95 - Aims to arrive in 1-3 working days N/A
Greece €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Greenland €24.95 - Aims to arrive in 1-3 working days N/A
Hungary €24.95 - Aims to arrive in 1-3 working days N/A
Iceland €24.95 - Aims to arrive in 1-3 working days N/A
Ireland €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Italy €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Latvia €24.95 - Aims to arrive in 1-3 working days N/A
Liechtenstein €24.95 - Aims to arrive in 1-3 working days N/A
Lithuania €24.95 - Aims to arrive in 1-3 working days N/A
Luxembourg €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Macedonia €24.95 - Aims to arrive in 1-3 working days N/A
Malta €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Moldova €24.95 - Aims to arrive in 1-3 working days N/A
Monaco €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 2-3 working days
Netherlands €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Norway €24.95 - Aims to arrive in 1-3 working days N/A
Poland €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Portugal €24.95 - Aims to arrive in 1-3 working days N/A
Romania €24.95 - Aims to arrive in 1-3 working days N/A
Serbia and Montenegro €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Slovak Republic €24.95 - Aims to arrive in 1-3 working days N/A
Slovenia €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Spain €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Sweden €24.95 - Aims to arrive in 1-3 working days N/A
Switzerland €14.95 - Aims to arrive in 1-2 working days €9.95 - Aims to arrive in 3-5 working days
Turkey €24.95 - Aims to arrive in 1-3 working days N/A

Free delivery is not available in conjunction with any other offer or promotion unless specifically stated.

Don't forget...

All deliveries require a signature on receipt. If you are not present, your parcel will be taken to your local sorting office and a card will be left informing you of where to go to obtain it. Once your parcel has left the UK, it will then be in the hands of your local Postal Service - once dispatched, we cannot change your delivery address.

International Delivery Options
We are also delighted to fulfil orders outside of the Euro Zone, where local import duties may be payable on receipt. Please select the appropriate country in the bottom left corner of your screen.

Do you offer a guarantee?

There's no need to worry if you're unsure about your new clothes. You can return your clothing within 30 days of receipt for a refund or exchange. On your first exchange, we'll gladly cover the cost of standard postage to send your exchanges to you.

What should I do if I need to return an item?

You may return your clothes for a refund or exchange within 30 days of receipt.

How quickly can I expect my return to be processed?

Returns are processed within 7-10 working days from when they arrive back to the warehouse.If you'd like more information or need a returns form, click here

Why doesn't my promotion code work?

Remember, our promotional codes can only be used on Isabella Oliver products and cannot be used with sale items, so double check to see if there are any discounted items in your shopping bag. Re-enter your code carefully, noting the expiry date.

If you're code is still refusing to work, please call us on +44 20 7284 3001, or email Help@IsabellaOliver.com.

Lingerie FAQ's

Do your bras have underwiring
Midwives recommend that you should wear a soft or non-wired bra as the underwire in a normal bra can create pressure on the growing breast tissue and cause infection of the tissue, or mastitis. Amoralia bras do have a small bone in the wing, set a little further back than usual to give the bra shape and support, but without compressing delicate breast tissue. Nearly Nude Bras are extremely soft, seamless and wireless, offering 2 in one bust support. The Bella Materna Padded Pregnancy and Nursing Bra has flexi wire, approved by a lactation consultant, which is set behind the breast tissue and allows easy flow for milk ducts.

Why do I need a maternity bra?
You'll probably start looking for a maternity bra 3 or so months into your pregnancy as you notice your breasts becoming more tender, growing in size and your rib cage expanding; your bra size might go up from 2 sizes larger to as much as 4 sizes. The increase in weight and size of the breast will also cause the skin to stretch and the breast to drop, which is why it is important to be fitted for a new bra regularly. A good fitting, specifically designed maternity bra can prevent and minimise stretch marks and discomfort, keep you cool and absorb any leaking fluid. When buying a maternity bra, you should make sure that you give yourself room to grow so make sure that it fits snugly on the tightest hook.

What should I look for in a nursing bra?
Nursing bras cups should undo one-handed for easy feeding. You should also look for wider, more supportive shoulder straps, strong side panels, a very flexible, soft inner cotton 'sling' and a stretchy fabric with a high cotton content which will be breathable and help keep you cool. Your breasts will change size when the milk comes in (approximately 48 hours after the birth) and will continue to change day and night until you've established a proper routine. When buying a nursing bra you should make sure it fits snuggly on the loosest hook, as your ribcage will fall back to its natural place in the months after you've had your baby. You should also make sure that you can fit your hand inside the cup so that there is enough space for breast pads.

When should I buy my nursing bra?
It may be best to leave buying bras until 2 weeks before your due date - or later - for a more accurate fit.

How many bras do I need?
You'll probably need two maternity bras depending on how much your bust size changes. Once the baby arrives, life becomes fairly hectic and despite constantly washing you'll almost certainly need at least three nursing bras. There'll be one in the wash, one ready-to-wear, a spare one in case of any leakages and one for night time. Nursing bras need to be machine washed very frequently due to leaking milk (without fabric conditioners), and hung to dry because of their delicate nature.

What size should I buy?
Take a look at our sizing guide below for an easy to use guide to finding the perfect size for you.

Are your sizes the same as 'normal' bras?
Yes, we size them exactly the same as normal brands and sizes correspond to those that you would find in lingerie boutiques.

How should I wash them?
You can machine wash all our bras, briefs, and nightwear. We would also recommend not using a fabric conditioner and not tumble drying them.

Amoralia Maternity Lingerie Sizing

UK/US32B32C32D32DD32E32F32G
34B34C34D34DD34E34F34G
36B36C36D36DD36E36F36G
38B38C38D38DD38E38F38G
40B40C40D40DD40E40F40G
EU70B70C70D70E70F70G70H
75B75C75D75E75F75G75H
80B80C80D80E80F80G80H
85B85C85D85E85F85G85H
90B90C90D90E90F90G90H
FR85B85C85D85E85F85G85H
90B90C90D90E90F90G90H
95B95C95D95E95F95G95H
100B100C100D100E100F100G100H
105B105C105D105E105F105G105H

Amoralia Briefs

SMLXL
Isabella Oliver2345
UK10121416
USA/Canada681012
IT42444648
France38404244
AU/NZ12141618

Nearly Nude Lingerie Sizing

Nearly Nude Lingerie is created for all day comfort and a flawless silhouette. Available is sizes S/M and M/L; each piece offers easy versatility for all shapes and sizes.

Nearly Nude Bras

S/MM/L
Isabella Oliver0-23-5
UK4-1012-16/18
USA/Canada0-68-12/14
IT36-4244-48/50
France32-3840-44/46
AU/NZ4-1012-16/18
Japan5-1113-17/19

Bella Materna Lingerie Sizing

Bella Materna Anytime Bras, Nursing Gown and Nursing Camisole:

Band Size Measurements
Please note: this measurement is taken from under the bust

cm In Bandsize
69-74 27-29 32
74-81 29-32 34
84-86 33-34 36
89-99 35-39 38
99-104 39-41 40

Cup Size Measurement
Please note: This measurement is taken over your bust

C/D E/F
Band Size Bust size
32 cm 81-91 94-102
in 32-36 37-40
34 cm 89-97 99-107
in 35-38 39-42
36 cm 94-102 104-112
in 37-40 41-44
38 cm 99-107 109-117
in 39-42 43-46
40 cm 104-112 114-121
in 41-44 45-48

Bella Materna Padded Nursing Bra:

Band Size Measurements
Please note: this measurement is taken from under the bust

cm In Bandsize
69-74 27-29 32
74-81 29-32 34
84-86 33-34 36
89-99 35-39 38

Cup Size Measurement
Please note: This measurement is taken over your bust

B C D E
Band Size Bust size
32 cm N/A 84-86 89-91 94-97
in N/A 33-34 35-36 37-38
34 cm 84-86 89-91 94-97 99-102
in 33-34 35-36 37-38 39-40
36 cm 89-91 94-97 99-102 104-107
in 35-36 37-38 39-40 41-42
38 cm 94-97 99-102 104-107 109-112
in 37-38 39-40 41-42 43-44