Isabella Oliver's website, products and related services are made available to you subject to the following Terms and Conditions (Ts &Cs) and any other rules posted on the website. By visiting IsabellaOliver.com, you are accepting and consenting to the practices described.
From time to time, we may modify the Ts & Cs, and your continued use of IsabellaOliver.com following such change will signify your agreement to be bound by the modified Ts & Cs.
People wishing to use IsabellaOliver.com must read and agree to be bound by our policies. In particular, we draw you attention to our policies relating to the terms of purchase, order acceptance and our privacy policy.
Please note that you will only ever pay once for delivery, even if particular items in your order have to be shipped separately. All back orders will be sent standard delivery.
Please read the Ts & Cs and check back often. If you do not agree to any changes then you must immediately stop using IsabellaOliver.com.
We cannot confirm the price of an item until your order is accepted in accordance with our order acceptance policy (see ORDERS section below).
Prices shown on the UK site are in GBP and are inclusive of VAT. The final price for overseas customers from the UK site will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Prices shown on the France and Euro site are in Euro(€) and are inclusive of EU taxes.
Please note that all shipments to destinations outside of the UK, France or EU may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer's, responsibility.
Prices shown on the US site are in USD and are exclusive of taxes. Please note, as the customer you are the Importer of Record and you may be subject to import duties and taxes, which are levied by US customs at the time the shipment arrives in your US. All applicable duties, fees and any additional charges for customs clearance are your, our customers, responsibility.
Prices shown on the Canadian site are in CA$ and are exclusive of sales tax. Please note all orders are delivered duty paid (DDP). All applicable duties, fees and any additional charges for customs clearance are covered by Isabella Oliver.
Please note that promotions and sales are not valid together. Only one promotion can be used in a single order. Gift voucher are excluded from offers.
Discounts shown online apply only to full price products.
Reductions are already reflected on prices listed on the website.
Items bought during a sale period/at a discounted price can only be returned within 7 days of receipt.
Offers & Promotion Codes are only valid on Isabella Oliver branded products.
Isabella Oliver is happy to offer a Sale Price Adjustment on full priced items purchased up to 5 days prior to the start date of a sale. Adjustments will be made as store credit only. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Such an adjustment will be made on a request only basis and the request must be made within 5 days of the first price reduction. The Sale Price Adjustment Policy applies only to items purchased at full-price, which have been marked down for the first time.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability.
Please note that for inventory purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to inventory and packaging requirements, however, orders may be shipped over several days in multiple packages.
The steps required to create the contract between you and us are as follows:
The sale contract is concluded in England and the language of the contract is English.
Non-acceptance of an order may be a result of one of the following:
Payment can be made by Visa, Visa Debit, MasterCard, Maestro (UK and Euro sites only), Visa and MasterCard only (French site), American Express (US site only). We will not charge you until the goods leave our warehouse and we will only charge you postage once per order, no matter how many parcels we send you. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Isabella Oliver, we will not be liable for any delay or non-delivery.
We accept returns if they are unused, in a resalable condition with all tags attached, including security tag.
Please return any unwanted item(s) within 30 days of receipt. We recommend recorded post and retaining Proof of Postage as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method. Isabella Oliver will pay delivery on your first exchange (sent via Standard Delivery). Subsequent exchanges are charged at the standard delivery rate.
Please note: hosiery items must be returned unopened and in their original condition. Swimwear items, briefs and thongs: please ensure that these are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold
Full details on how to return items are included with your order, or see our returns information.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Isabella Oliver. You are permitted to use the Content only as expressly authorised by Isabella Oliver. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of such material and content.
You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free.
We will take all reasonable care to ensure that all details, descriptions and prices on the Website are correct at the time when the relevant information was entered onto the system. We cannot confirm the price of an item until your order is accepted in accordance with our order acceptance policy (see ORDERS section above).
From time to time slight alterations may be made to the design and/or specification of our garments and fabrics to ensure that the offer optimum fit and durability.
Isabella Oliver shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied.
Orders are for the personal, non- commercial use of our customer. Resale of any Isabella Oliver product without the express, written consent of Isabella Oliver is strictly prohibited. Multiple orders for Isabella Oliver deemed to be commercial quantities will not be accepted. Please note, local import duties maybe payable on receipt.
All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.
All of the above does not affect your statutory rights.
Isabella Oliver Ltd.
'The Postman's Office' 30 Leighton Road Kentish Town London NW5 2QE UK Registered in England no. 4770181