If for any reason you're unhappy with your purchase, there is no need to worry. Simply read our returns information below for all of the facts that you may need when returning or exchanging your purchase.
Goods are returned to Isabella Oliver at your own expense.
Returns are only accepted providing the garments are unworn, in a resalable condition, with all tags attached.
Please ensure any unwanted item(s) are returned within 30 days of receipt (7 days for sale items).
Funds may take up to 7 days to clear once payment has been made.
If you are wishing to exchange an item, Isabella Oliver will pay the delivery on your first exchange (sent via Standard Delivery). Subsequent exchanges are charged at the standard delivery rate.
Briefs, Hosiery and support underwear cannot be exchanged or refunded.
For reasons of hygiene we cannot refund or exchange earrings or beauty products unless they are faulty.
Please make sure that swimwear is tried on over your own underwear. We may refuse returns where it's obvious this hasn't been done.
Where a discount has been applied for a multiple purchase (e.g. Buy 2 and get 5% off), the discount will no longer apply if returning only part of that multiple purchase.
This does not affect your statutory rights.
US Customers only- All goods should be returned to the following address:
Isabella Oliver
3580 NW 56th Street
Fort Lauderdale
Florida
33309
UNITED STATES
Rest of World Customers- All goods should be returned to the following address:
Isabella Oliver
15-19 Scott Road
Off Park Avenue
Luton, Bedfordshire
LU3 3BF
UNITED KINGDOM
If you have misplaced your returns form you can download it as a PDF by selecting your country of residence below.
Click here if you need to download Acrobat Reader.
If you have any queries please email TheTeam@IsabellaOliver.com or call us toll free on 1.800.961.4963.
1.800.961.4963