1.800.961.496324/7 Assistance
TheTeam@IsabellaOliver.com
How and when can I place an order?
You can order online here at IsabellaOliver.com or phone us toll free (within the US) on 1.800.961.4963 (outside the US: +44 20 7284 3001) any time, day or night.
Who can I speak to for advice?
To talk to our friendly customer service team, just call us between 6am and 15.30pm EST Monday to Saturday and we'll try our best to help. Outside of these hours, we'll gladly manage your query, but we're unable to offer a personal shopping service.
How can I pay for my order?
All transactions are in US $. We accept Visa, MasterCard and American Express. We only charge your card when your items are ready to be dispatched, not when your order is placed.
How will my order be packaged?
We gift wrap every order and deliver wherever you wish. If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.
If you're searching for the perfect present, try Shop Gifts for stylish suggestions that are sure to please.
Is your clothing machine washable?
Our designs are made in wearable fabrics for maximum comfort and a flawless silhouette. We believe in stress-free style, so most are machine washable for added ease.
Make your clothes last for longer by following the care instructions in your Isabella Oliver clothing - these are also listed on our individual product pages, so you can check how to look after your clothing before you order.
What size should I order?
Our Isabella Oliver 365 designs are available in sizes A to G (US sizes 0 to 16), whilst the fit measurements of each piece can be found in the 'Details' tab of our product pages.
Simply check our size guide below to find your perfect fit, or if you'd like a little more information, call us on 1.800.961.4963 or email TheTeam@IsabellaOliver.com.
Isabella Oliver Clothes Sizing Guide
| UK size | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
| US size | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
| EU (FR) size | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
| AU/NZ Size | 8 | 10 | 12 | 14 | 16 | 18 | 20 |
| Isabella Oliver 365 Size |
X-Small | Small | Medium | Large | X Large | ||||
| UK size | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | |
| US size | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 | |
| EU/FR size | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | |
| AU/NZ size | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | |
How quickly are Isabella Oliver 365 orders dispatched?
We want you to receive your clothes as soon as possible, so place your order before 10am (EST) Monday to Friday and it will leave Isabella Oliver the same day, if all items are in stock. Place your order after 10am (EST) and it will be sent the next working day. To ensure you order is delivered to you safe and sound, we need a complete address and a daytime phone number in case we need to contact you.
Simply choose the delivery option that best suits how quickly you need your clothes.
| US Shipping Options | Price | Estimated Shipping Time | Service |
| US Standard Shipping | $9.95 | Aims to arrive within 7 business days but please allow up to 2 weeks | Royal Mail |
| US Express Shipping | Free for orders over $199 when you enter USEXPRESS at checkout. Normally $17.95 | Overnight courier aims to arrive next business day. Please allow 1 to 2 working days due to time zone differences as orders might be dispatched one working day after being placed. | FedEx/UPS trackable and signed for |
Free shipping is not available in conjunction with any other offer or promotion unless specifically stated.
Delivery options are available from Monday to Friday excluding Public Holidays.
Don't forget...
Express Shipping requires a signature on receipt. If you are not present, your parcel will be taken to your local sorting office and a card will be left informing you of where to go to obtain it. Once your parcel has left the UK, it will then be in the hands of the US Postal Service – once dispatched, we cannot change your delivery address. We are unable to deliver to PO Boxes or military addresses.
International Delivery
We are also delighted to fulfil orders overseas, where local import duties and taxes may be payable on receipt. Please select the appropriate country site in the bottom left corner of your screen.
Please note: On international deliveries, some couriers cannot deliver to PO boxes.
Do you offer a guarantee?
There's no need to worry if you're unsure about your new clothes. You can return your clothing within 30 days of receipt for a refund or exchange. On your first exchange, we'll gladly cover the cost of standard postage to send your exchanges to you.
What should I do if I need to return an item?
You may return your clothes for a refund or exchange within 30 days of receipt.
How quickly can I expect my return to be processed?
Returns are processed within 7-10 working days from when they arrive back to the warehouse. If you'd like more information or need a returns form, click here.
How do I redeem my gift certificate?
Add your goods to the basket as normal and proceed to the checkout. You need to enter your gift certificate number in the box provided on the payment page (Step 4).
To redeem your gift certificate your order value needs to be equal to or greater than the value of the certificate.
Why doesn't my promotion code work?
Remember, our promotional codes are only valid on Isabella Oliver products and cannot be used with sale items, so double check to see if there are any discounted items in your shopping bag. Re-enter your code carefully, noting the expiry date.
If you're code is still refusing to work, please call us toll free (within the US) on 1.800.961.4963 (outside the US: +44 20 7284 3001), or email TheTeam@IsabellaOliver.com.