Frequently Asked Questions

How and when can I place an order?

You can order online here at IsabellaOliver.com or phone us on 0844 844 0448 (non UK +44 20 7284 3001) any time, day or night.

Who can I speak to for advice?

To talk to our friendly customer service team, just call us between 9am and 6pm Monday to Friday.

How can I pay for my order?

All transactions are in pounds sterling (£). We accept: Visa, Visa Debit, Maestro, and MasterCard. We only charge your card when your items are ready to be dispatched, not when your order is placed.

How will my order be packaged?

We gift wrap every order and deliver wherever you wish. If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.

If you're searching for the perfect present, try Shop Gifts for stylish suggestions that are sure to please.

Is your clothing machine washable?

Our designs are made in wearable fabrics for maximum comfort. We believe in stress-free style, so most are machine washable for added ease.

Make your clothes last for longer by following the care instructions in your Isabella Oliver clothing - these are also listed on our individual product pages in our ‘Details’ tab so you can check how to look after your clothing before you order.

What size should I order?

Our Isabella Oliver 365 designs are available in sizes A to G (UK sizes 4 to 20), whilst the fit measurements of each piece can be found in the 'Details' tab of our product pages.

Simply check our size guide to find your perfect fit, or if you'd like a little more information, call us on 0844 844 0448 or email TheGirls@IsabellaOliver.com

How quickly are Isabella Oliver 365 orders dispatched?

Simply choose the delivery option that best suits how quickly you need your clothes. You can see our delivery options here.

Do you offer a guarantee?

There's no need to worry if you're unsure about your new clothes. You can return your clothing within 30 days of receipt for a refund or exchange. On your first exchange, we'll gladly cover the cost of standard postage to send your exchanges back to you.

What should I do if I need to return an item?

You may return your clothes for a refund or exchange within 30 days of receipt. If you'd like more information or need a returns form, click here.

How do I redeem my gift certificate?

Add your goods to the basket as normal and proceed to the checkout. You need to enter your gift certificate number in the box provided on the payment page (Step 4).

To redeem your gift certificate your order value needs to be equal to or greater than the value of the certificate.

Why doesn't my promotion code work?

Remember, our promotional codes are only valid on Isabella Oliver products and cannot be used with sale items, so double check to see if there are any discounted items in your shopping bag. Re-enter your code carefully, noting the expiry date.

Please note: a promotional code cannot be used in conjunction with the purchase of a Gift Certificate or a free delivery code. Only one promotion can be used in a single order.

If your code is still refusing to work, please call us on 0844 844 0448 (+44 20 7284 3001), or email TheGirls@IsabellaOliver.com.