You can order online here at Baukjen.com or phone us on 0844 844 8118 (non UK +44 20 7284 3001) any time, day or night.
To talk to our friendly customer service team, just call us between 9am and 6pm Monday to Friday and we'll try our best to help. Outside of these hours, we'll gladly place your order over the telephone; however, customer service queries can only be dealt with during office hours. Feel free to leave us a message, and we can call you back at a convenient time.
All transactions are in pounds sterling (£). We accept: Visa, Visa Debit, Maestro, and MasterCard. We only charge your card when your items are ready to be dispatched, not when your order is placed.
We gift wrap every order and deliver wherever you wish. If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.
If you're searching for the perfect present, try Shop Gifts for stylish suggestions that are sure to please.
Our designs are made in wearable fabrics for maximum comfort and a flawless silhouette. We believe in stress-free style, so most are machine washable for added ease.
Make your clothes last for longer by following the care instructions in your Baukjen clothing - these are also listed on our individual product pages in our ‘Details’ tab so you can check how to look after your clothing before you order.
Baukjen designs are available in UK sizes 6 to 18, whilst the fit measurements of each piece can be found in the 'Details' tab of our product pages.
Simply check our size guide to find your perfect fit, or if you'd like a little more information, call us on 0844 844 8118 or email TheGirls@Baukjen.com
We want you to receive your clothes as soon as possible, so place your order before 3pm Monday to Friday and it will leave Baukjen the same day, if all items are in stock. Place your order after 3pm and it will be sent the next working day. To ensure you order is delivered to you safely we need a complete address and a daytime phone number in case we need to contact you.
Simply choose the delivery option that best suits how quickly you need your clothes.
|Delivery Options||Price||Estimated Delivery Time||Trackable||Service|
|Standard Delivery||Free until 12.00 GMT, December 20, 2011 (Normal price £4.95).||3-5 Working Days||No||Royal Mail|
Free on orders over £139 - Enter UKEXPRESS at checkout
|Aims to arrive the next working day by 7pm if placed before 3pm||Yes||DPD|
|UK Express before 9am||£15.95||Next working day by 9.00am if placed before 3pm (Mon-Fri)||Yes||Royal Mail|
Free delivery is not available in conjunction with any other offer or promotion unless specifically stated.
Delivery options are available from Monday to Friday excluding Bank Holidays.
If your parcel is being sent by Express Delivery it requires a signature upon receipt. If you are not present when it arrives it will be taken to the local depot and a card will be left informing you of where you can go to obtain it or arrange a re-delivery with the courier.
We are also delighted to fulfil orders overseas, where local import duties and taxes may be payable on receipt. Please select the appropriate country site in the bottom left corner of your screen.
Please note: On international deliveries, some couriers cannot deliver to PO boxes.
There's no need to worry if you're unsure about your new clothes. You can return your clothing within 30 days of receipt ( 7 days for sale items) for a refund or exchange. On your first exchange, we'll gladly cover the cost of standard postage to send your exchanges back to you.
You may return your clothes for a refund or exchange within 30 days of receipt. To do so please complete the returns form enclosed with your order and send the parcel back to us using the returns label. Please take your package to your local Post Office to process the parcel. If you'd like more information or need a returns form, click here.
Returns are processed within 7-10 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control).
To redeem a gift certificate please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page (stage 4), at the bottom of the page you will find a box provided to enter your gift certificate number. Please enter the code in the box provided and press the ‘add’ button, this will deduct the value of the voucher from your order total.
To redeem your gift certificate your order value needs to be equal to or greater than the value of the certificate.
Remember, our promotional codes are only valid on Baukjen products and cannot be used on third party items or sale items, so please double check to see if there are any discounted items in your shopping bag. Re-enter your code carefully, noting the expiry date.
If you're code is still refusing to work, please call us on 0844 844 8118, or email TheGirls@Baukjen.com.Remember, our promotional codes are only valid on Baukjen products and cannot be used on third party items or sale items, so please double check to see if there are any discounted items in your shopping bag. Re-enter your code carefully, noting the expiry date. If you're code is still refusing to work, please call us on 0844 844 8118, or email TheGirls@Baukjen.com.