You can order online here at Baukjen.com or phone us toll free on 1 866 606 2955 any time, day or night.
To talk to our friendly customer service team, just call us between 6am and 15.30pm EST Monday to Saturday and we'll try our best to help. Outside of these hours, we'll gladly place your order over the telephone; however, customer service queries can only be dealt with during office hours. Feel free to leave us a message, and we can call you back at a convenient time.
All transactions are in C $. We accept Visa and MasterCard. We only charge your card when your items are ready to be dispatched, not when your order is placed.
We gift wrap every order and deliver wherever you wish. If your order is a gift, just add a personal message at our checkout and we'll happily include a handwritten gift card.
If you're searching for the perfect present, try our Shop Gifts for stylish suggestions that are sure to please.
Our designs are made in wearable fabrics for maximum comfort. We believe in stress-free style, so many of our items are machine washable for added ease.
Make your clothes last for longer by following the care instructions in your Baukjen clothing - these are also listed on our individual product pages in the ‘Details’ tab so you can check how to look after your clothing before you order.
Our Baukjen designs are available in US sizes 0 to 16, whilst the fit measurements of each piece can be found in the 'Details' tab of our product pages.
Simply check our size guide to find your perfect fit, or if you'd like a little more information, call us on 1 866 606 2955 or email TheGirls@Baukjen.com
To ensure your order is delivered to you safely, we need a complete address and a daytime phone number in case we need to contact you.
Please click here for detailed delivery timescale and further information.
There's no need to worry if you're unsure about your new clothes. You can return your clothing within 30 days of receipt (7 days for sale items) for a refund or exchange. On your first exchange, we'll gladly cover the cost of standard postage to send your exchanges to you.
You may return your clothes for a refund or exchange within 30 days of receipt (7 days for sale items). To do so please complete the returns form enclosed with your order and send the parcel back to us using the returns label. Please take your package to your local Post Office to process the parcel. If you'd like more information or need a returns form, click here.
Returns are processed within 7-10 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control).
To redeem a gift certificate please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page (stage 4), at the bottom of the page you will find a box provided to enter your gift certificate number. Please enter the code in the box provided and press the ‘add’ button, this will deduct the value of the voucher from your order total.
Remember, our promotional codes are only valid on Baukjen products and cannot be used on third party items, sale items and a limited number of specific products. Please refer to our Promotions Conditions page for a full list of exclusions. Double check that all your items are valid for the promotion and re-enter your code carefully, noting the expiry date.
If you're code is still refusing to work, please call us on 1 866 606 2955, or email TheGirls@Baukjen.com.