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Terms & Conditions

IsabellaOliver.com is a website of Isabella Oliver Ltd, 30 Leighton Road, London, NW5 2QE, United Kingdom. Registered VAT number 832 6454 28. The following terms and conditions will apply between you and Isabella Oliver Ltd, when you buy an item from IsabellaOliver.com. The terms do not affect your statutory rights.

STANDARD TERMS & CONDITIONS

As with all terms and conditions, this is where we need to clarify some of the more formal aspects of what we do. We have tried to make them as easy to read as possible and are designed to make your shopping experience as easy and secure as possible – so you can get on with your day with minimum hassle and maximum style.

The IsabellaOliver.com website, products and related services are made available to you subject to the following Terms and Conditions (T&Cs) and any other rules posted on the website. By visiting IsabellaOliver.com, you are accepting and consenting to the practices described.

Please note, these terms and conditions can potentially change at any time, please read the T&Cs and check back often. If you do not agree to any changes then you should stop using our websites.

From time to time, we may modify the T&Cs, and your continued use of IsabellaOliver.com following such change will signify your agreement to be bound by the modified T&Cs.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

People wishing to use IsabellaOliver.com must read and agree to be bound by our policies. In particular, we draw your attention to our policies relating to the terms of purchase, order acceptance and our privacy policy.

All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.

DISCOUNT PROMOTIONS

Discount promotions apply only to personal orders. Orders that are considered to be commercial may be excluded from these offers.

Orders placed outside of the specified date are not eligible for these offers and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated.

Isabella Oliver reserves the right to modify, or remove promotional codes at any time at its sole discretion.

Excessive abuse or misuse of promotions and codes may result in order or item cancellation.

In order to allow fair redemption of promotions, Isabella Oliver may restrict redemption to one per person.

Gift vouchers are excluded from all promotions.

All discounts offered will be applied at checkout after an applicable promotion code has been entered successfully.

Certain products may be excluded from promotions. View the full list of excluded products.

PRICING

We cannot confirm the price of an item until your order is accepted in accordance with our order acceptance policy (see ORDERS section below).

GBP and EUR

Prices shown in British Pounds (GBP) are inclusive of VAT. Prices shown in Euros (EUR) are inclusive of EU taxes.

Please note that all shipments to destinations outside of the EU may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are the customer's responsibility.

USD

Prices shown in US Dollars (USD ) are exclusive of taxes. Please note, as the customer you are the Importer of Record and you may be subject to import duties and taxes, which are levied by your countries customs at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are the customer’s responsibility.

CAD

Prices shown in Canadian Dollars (CAD) are exclusive of sales tax. Please note all orders are shipped duty paid (DDP). All applicable duties, fees and any additional charges for customs clearance are covered by Isabella Oliver.

ORDERS

All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability.

Please note that for inventory purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to inventory and packaging requirements, however, orders may be shipped over several days in multiple packages.

Please note that you will only ever pay once for shipping, even if particular items in your order have to be shipped separately. All back orders will be sent standard delivery.

The steps required to create the contract between you and Isabella Oliver are as follows:

  • You confirm your order to us by pressing the confirm order button at the end of the checkout, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.
  • As your product is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you unless we have notified you that we do not accept your order, or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error.

GIFT VOUCHERS

Gift Vouchers purchased from us may be used as payment in exchange for goods sold on our website. Please note that once sold we can not accept any responsibility for lost or damaged gift vouchers, and that our gift vouchers are valid for a maximum period of 12 months from issue. Gift vouchers older than 12 months may be redeemed solely at our discretion.

PAYMENT

Payment can be made by:

GBP - Visa, Visa Debit, Mastercard, Maestro

EUR - Visa, Visa Debit, Mastercard

CAD - Visa & Mastercard

USD - Visa, Mastercard, American Express

We will not charge you until the goods leave our warehouse. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Isabella Oliver, we will not be liable for any delay or non-shipping.

RETURNS

We accept returns if they are unused, in a resalable condition with all tags attached, including security tag.

Please return any unwanted item(s) within 30 days of receipt (7 days for sale items). We recommend recorded post and retaining Proof of Postage as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method. Isabella Oliver will pay shipping on your first exchange (sent via Standard Shipping). Subsequent exchanges are charged at the standard delivery rate.

Please note: hosiery items must be returned unopened and in their original condition. Swimwear items, briefs and thongs: please ensure that these are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold

INTELLECTUAL PROPERTIES RIGHTS AND RIGHTS TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Isabella Oliver. You are permitted to use the Content only as expressly authorised by Isabella Oliver Ltd. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of such material and content.

You may not use this Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

IMPORTANT NOTICES

Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free.

We will take all reasonable care to ensure that all details, descriptions and prices on the website are correct at the time when the relevant information was entered onto the system.

From time to time slight alterations may be made to the design and/or specification of our garments and fabrics to ensure that they offer optimum fit and durability.

Isabella Oliver shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied.

Resale of any Isabella Oliver product without the express, written consent of Isabella Oliver is strictly prohibited.

All of the above does not affect your statutory rights.

REGISTERED OFFICE ADDRESS

Isabella Oliver Ltd.
'The Postmen's Office
30 Leighton Road
Kentish Town
London NW5 2QE UK
Registered in England no. 4770181